This Privacy Policy ("Policy") outlines how we collect, use, and protect your information when you use this website (the "Website") or Zerrix Console for Google Workspace (the "Software"). Please read this Policy carefully.
Zerrix Software Limited ("we" or "us") is a registered company based in England and Wales (Company number: 15161770). Our registered address is Tallford House, 38 Walliscote Road, Weston-Super-Mare, North Somerset, United Kingdom, BS23 1LP
As a UK based business, we are registered with the UK's Information Commissioners Office (ICO). A copy of our certificate can be found here
We may collect various types of information when you visit our Website or use our Software, including but not limited to personal information, usage data, and cookies. This information is used for providing and improving our services. The type of personal information we collect may include:
The Website uses cookies required for sight functionality and security.
We also use third party cookies for analytics and advertising purposes. These cookies are provided by Google Analytics. You can find out more about how Google uses data when you use our Website by visiting this page.
Our full cookie policy can be found here: zerrix.com/cookies
We take appropriate measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We may monitor certain usage of our software, this data is stored in an anonymized format on our servers. This data is used to monitor trends in our products and to improve our services. This data is not processed by, or sold to third parties. Before we collect this data, we will ask for your consent.
Our software writes a log file to the local computer when the software is used. This log file is overwritten on each load of the application. To allow us to investigate potential faults within the application, we may ask for your log file to be uploaded to our servers. You always have the option not to do so, although this does limit our ability to resolve technical issues. Uploaded log files are stored on our servers against your bug report record. Once a bug report has been resolved this log file is removed from our live records.
Log files may contain the following information (this list is not exhaustive):
We may share your information with third parties in the following circumstances:
Payments - All payments are handled by Stripe. Stripes privacy policy can be found here stripe.com/privacy. Payment information like credit card information and addresses are not stored on our servers.
Web Host - We use the web host company '20i' to host our website, databases and email. As they host our infrastructure they have access to your data, their privacy policy can be found here 20i.com/legal/20i-ltd-privacy-policy. Their GDPR data processing agreement can be found here: 20i.com/legal/gdpr-data-processing-agreement
Analytics - We use Google Analytics to track usage of our website. Their privacy policy can be found here policies.google.com/privacy
We do not sell your data to third parties.
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
We operate a backup and data recovery system for our databases through 20i, these backups are stored for 60 days before being deleted. These backups are encrypted and stored on our web host's servers. We also keep encrypted offline copies of backups.
Due to the nature of these backups, it may not always be possible for us to delete your log file or your data retained in a backup. As such, this information may be retained in the backup until it is overwritten. In this case, we will not use or sell this data for any purpose.
Zerrix reserves the right to update or change this Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Website.
If you have any questions about this Privacy Policy, please contact us at contact@zerrix.com.